PT Granto Indonesia Jaya (hereinafter referred to as “the Company”) highly values the protection of privacy and the handling of personal data. The Company will protect customers’ privacy and use personal information only for purposes related to transactions and services provided by the Company. This Privacy Policy explains how information is collected through the use of the Company’s website (hereinafter referred to as “the Website”), how such information is used and shared, relationships with third parties or organizations, choices regarding the collection, use, and sharing of information, methods for editing, updating, correcting, or deleting information, and the security procedures implemented by the Company to protect privacy. By continuing to access or use the Website, you are deemed to have agreed to the information handling practices described in this Privacy Policy.
Collection of Information When creating an account on the Website, purchasing products, or using services, you may be asked to provide personal information including, but not limited to, your name, identification number, address, postal code, telephone number, email address, credit card number, and banking information. Such information is collected for the purpose of providing services and appropriate customer support. If you choose not to provide personal information, or later withdraw your consent to the use of such information, the Company may be limited in its ability to provide appropriate services.
Use of Data The Company will use collected data solely for the purposes of operating the Company’s business and providing services. This may include sharing information with third-party service providers related to the Company’s systems. Specifically, customer information may be used for product sales, shipping, payment processing, after-sales services, and compliance with applicable laws and regulations. In accordance with laws regarding personal data protection (including electronic information protection laws) and the Company’s data retention policies, the Company collects and manages personal data/information for verification and reporting purposes.
Sharing of Information The Company may from time to time engage vendors or subcontractors for purposes such as order fulfillment, product delivery, credit card payment processing, and customer service. These parties act under agreements with the Company and are strictly prohibited from using confidential information beyond the scope specified in such agreements. Information will be handled carefully and appropriate security measures will be implemented. The Company may disclose collected information if it reasonably believes that such disclosure is necessary to prevent potential harm to customers or the Company, or when required to comply with legal obligations.
Security Measures The Company will take reasonable measures to ensure that collected personal information is properly managed, accurate, and secure. However, data transmission over the Internet cannot be guaranteed to be completely secure. While the Company makes every effort to protect personal information, the Company cannot accept responsibility for losses resulting from security breaches. Therefore, the Company shall not be liable for any damages suffered by customers or third parties arising from security breaches or leakage of confidential information transmitted through the Website.
Data Retention Period Personal information shall be stored in management files or systems for as long as necessary to fulfill the purposes for which the data was collected, or for the duration of the commercial relationship with the customer. Changes to Personal Information If you discover incorrect information regarding your personal data or wish to update your information, you may contact the Company to update the information within the Company’s systems or access the Website to update your information directly.
Inquiries Regarding This Privacy Policy The Company takes privacy matters seriously. If you believe that the Company has not complied with this Privacy Policy, complaints may be submitted to the following address: Sentra Timur Commercial Park II, Jl. Sentra Primer Timur Blok CP 2 No.17, Pulogebang, Cakung, Jakarta Timur 13950, Indonesia If you still have questions or concerns regarding this Privacy Policy, please contact the Company for further details. The Company will promptly investigate the matter and take appropriate action.
Cookie Cookies are small pieces of information stored on a computer’s hard drive. The Website may use cookies to identify users upon returning to the Website and to provide a better user experience. The Website may also permit third parties to use cookies. However, please understand that the Company does not control the use or content of third-party cookies. If you choose to block cookies, you may not be able to fully utilize certain functions and features of the Website.
Links to Third-Party Services The Website may contain links to websites operated and managed by third parties beyond the Company’s control. Information provided to such third-party websites will be managed in accordance with their respective privacy policies. Users are encouraged to investigate and ask questions regarding the content, practices, and policies of third-party websites before disclosing information. The Company assumes no responsibility for the content, actions, or policies of any third-party websites.
